Privacy Policy

Last updated: April 1, 2026

 

This Privacy Policy explains how SteadyStep collects, uses, and protects personal data when you visit steadystep.shop, place an order, or contact us.

 

Who We Are

SteadyStep is the operator of this website and the controller of your personal data for the purposes described in this Privacy Policy.

 

Business contact details:

SteadyStep

Bangu g. 9, Dreverna, Lithuania

Email: support@steadystep.shop

 

Personal Data We Collect

We may collect the following categories of personal data:

 

Information you provide directly, such as your name, billing address, shipping address, email address, phone number, order details, and any information you send to us in support requests or return requests.

 

Information collected automatically when you use the website, such as your IP address, browser type, device information, pages viewed, referring source, approximate location, and website activity through cookies or similar technologies.

 

Payment information is processed by our payment providers. We do not store your full card details on our own systems.

 

Why We Use Your Data and Legal Bases

We use your personal data for the following purposes:

 

To process and fulfill your order, including payment, shipping, delivery, and returns.

Legal basis: performance of a contract.

 

To communicate with you about your order, support requests, returns, exchanges, or account related matters.

Legal basis: performance of a contract, and where relevant our legitimate interests in customer service.

 

To detect, prevent, and investigate fraud, abuse, security incidents, and misuse of the website.

Legal basis: our legitimate interests in protecting our business, customers, and website.

 

To comply with tax, accounting, consumer protection, and other legal obligations.

Legal basis: compliance with a legal obligation.

 

To send marketing emails or use non-essential cookies and similar technologies where required by law.

Legal basis: your consent.

 

To improve our website, products, and services through basic analytics and operational review.

Legal basis: our legitimate interests, or your consent where required.

 

Cookies and Similar Technologies

We use essential cookies that are necessary for the website to function, such as keeping the cart working and maintaining security.

 

If we use analytics, advertising, or similar non-essential cookies, we will request your consent where required before placing them. You can manage your cookie choices through our cookie banner or browser settings. Withdrawing consent does not affect earlier processing carried out lawfully before withdrawal.

 

Who We Share Data With

We share personal data only where necessary with service providers that help us operate the store, such as:

• Our ecommerce platform and website service providers

• Payment processors

• Shipping carriers and logistics providers

• Fulfillment suppliers or partners

• Customer support tools

• Email service providers

• Analytics, fraud prevention, and security providers

 

These providers receive only the data reasonably necessary for their services and process it on our instructions where required.

 

We do not sell your personal data.

 

International Transfers

Some of our service providers and fulfillment partners process personal data outside Lithuania and outside the European Economic Area, including in China and the United States. Where required, we rely on appropriate safeguards for such transfers, such as adequacy decisions or standard contractual clauses.

 

How Long We Keep Data

We keep personal data only for as long as necessary for the purpose for which it was collected.

 

• Order, tax, and accounting records are kept for as long as required under applicable legal and accounting obligations.

• Customer service and return related communications are kept for as long as reasonably necessary to handle the issue and maintain business records.

• Marketing data is kept until you unsubscribe, withdraw consent, or we no longer need the data for that purpose.

• Cookie related data is retained according to the settings described in the cookie banner or by the relevant service provider.

 

Your Rights

Depending on applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to certain processing, and data portability.

 

Where processing is based on consent, you may withdraw consent at any time.

 

You also have the right to lodge a complaint with your local data protection authority. If you are in Lithuania, you may complain to the State Data Protection Inspectorate.

 

How to Exercise Your Rights

To exercise a privacy right or ask a question about this Privacy Policy, contact us at support@steadystep.shop. We may need to verify your identity before completing certain requests.

 

Children

This website is not intended for children under 13, and we do not knowingly collect personal data from children.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.