Terms of Service

Last updated: April 1, 2026

 

These Terms of Service govern your use of steadystep.shop and the purchase of products from SteadyStep. By accessing the site or placing an order, you agree to these Terms.

 

1. About Us

This website is operated by SteadyStep.

 

Business contact details:

SteadyStep

Bangu g. 9, Dreverna, Lithuania

Email: support@steadystep.shop

 

Orders may be fulfilled by third party suppliers or logistics partners and may ship from locations outside Lithuania.

 

2. Eligibility and Use of the Website

By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the site with appropriate permission and supervision.

 

You agree not to use the website for any unlawful purpose, to interfere with the website, or to attempt unauthorized access to our systems.

 

3. Products and Descriptions

We sell physical consumer products through this website, including the SteadyStep Ankle Support Brace.

 

We try to ensure product descriptions, images, sizing information, and prices are accurate. However, minor differences in color, packaging, or presentation may occur.

 

The SteadyStep Ankle Support Brace is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

 

4. Orders and Acceptance

When you place an order, you are making an offer to purchase. We may accept, reject, or cancel an order for legitimate reasons, including pricing errors, suspected fraud, stock or fulfillment issues, or payment problems.

 

If we cancel an order after payment, we will refund the amount paid for the canceled item or order.

 

You are responsible for providing accurate billing, shipping, and contact information.

 

5. Prices and Payment

Prices shown on the website are listed in the currency displayed at checkout.

 

Payments are processed through third party payment providers. We do not store full card details on our own systems.

 

You are responsible for applicable taxes, duties, or similar charges shown at checkout or required by law.

 

6. Shipping and Delivery

Estimated processing and shipping times are shown on the website or in our Shipping Policy. These are estimates, not guaranteed delivery dates, unless expressly stated otherwise.

 

Risk of loss and title for products pass to you upon delivery to the address you provided. If a shipment is lost or fails to arrive, we will work with you and the carrier to investigate and resolve the issue.

 

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy. That policy forms part of these Terms.

 

8. Intellectual Property

All content on this website, including text, branding, graphics, photos, logos, design, and layout, is owned by SteadyStep or used with permission and may not be copied, reproduced, or distributed without permission.

 

9. Disclaimer and Limitation of Liability

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection law that cannot lawfully be excluded.

 

To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website or products.

 

We do not guarantee that the website will always be uninterrupted, secure, or error free, but we take reasonable steps to maintain it.

 

10. Governing Law and Disputes

These Terms are governed by the laws of Lithuania, without prejudice to any mandatory consumer protection rights that may apply under applicable law.

 

Any disputes will be resolved through good faith negotiation. If negotiation fails, disputes may be submitted to the competent courts of Lithuania, subject to applicable consumer protection jurisdiction rules.

 

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

 

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the revised date.